Shipping Policy

Thank you for shopping with Sunolia.shop. We’re committed to delivering your order quickly, reliably, and with care. Please review our shipping policy below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after purchase. Orders placed on weekends or holidays will begin processing the next business day.

2. Estimated Delivery Time

Please note: Delivery times may vary due to customs clearance, local carrier delays, or peak season volumes.

3. Shipping Fees

Shipping costs are calculated at checkout based on destination and order value. We occasionally offer free shipping promotions — check our banner or homepage for current offers.

4. Tracking Your Order

You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Please allow up to 72 hours for tracking updates to appear.

5. Customs & Import Taxes

International customers are responsible for any customs fees, taxes, or duties incurred upon delivery. These charges are not included in your order total.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us. We’ll assist in working with the carrier and provide the best possible resolution.

7. Incorrect Addresses

Please double-check your shipping details before completing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses.